Returns & Refunds
All sales final
Because every item is custom made to order, all sales are final — except for issues with product quality, a wrong order, a color-match problem, or a similar defect in the item delivered. If something isn’t right, we’ll make it right.
Perfect Match Guarantee
If your apparel doesn’t match the sneaker it was designed for, we’ve got you. Send us a photo of the product placed next to the sneaker it was meant to match, and we’ll cover a replacement or refund for the affected item. This guarantee covers sneaker color-match issues only — it does not cover sizing, customer error, or shipping damage.
Damaged or wrong item
Received the wrong item or a damaged product? Contact us within 14 days of delivery with your order number and a photo, and we’ll arrange a replacement.
How to start a request
Email support@12hourfits.com or use our Contact page with your order number and a description (and photo, if applicable).